Refund Policy
Core Principle
Every order is custom-made based on a design you personally review and approve at checkout. Because production only begins after your approval, this policy covers manufacturing defects, shipping damage, and incorrect items. It does not cover changing your mind about a design you already approved.
What's Covered
If your order arrives with any of the following, contact us and we'll make it right (reprint/replacement or refund, at our discretion):
- Manufacturing defects: printing errors, material defects, or quality issues not caused by you
- Shipping damage: item arrived damaged in transit
- Incorrect item shipped: you received something other than what you ordered
Please inspect your order and report any of the above within 7 days of delivery. Contact us with your order number and a description (and photo, if applicable) of the issue.
What's Not Covered
- Dissatisfaction with an approved design: since you review and approve your design before it goes into production, we're unable to offer refunds or reprints simply because you'd like a different look after the fact. Please review your design carefully at checkout.
- Errors in customer-provided details: misspellings, incorrect names/dates, or other input errors submitted during customization
- Custom/personalized items generally are not eligible for standard returns, since they can't be resold. This is standard for made-to-order personalized goods
How to Request a Reprint or Refund
Contact us at hello@themedbyyou.com with your order number and a description (and photo, if applicable) of the issue. We'll review and respond within 5–7 business days, and if a refund is approved, it will be issued to your original payment method within that same window.
Exceptions
TBY currently ships domestically (U.S.) only, so no EU cooling-off period provision is included here. If TBY begins shipping internationally, this section will be updated with a cooling-off period provision for applicable jurisdictions.