Privacy Policy
1. Introduction
Themed By You ("TBY," "we," "us," or "our") operates themedbyyou.com (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.
By using the Site, you agree to the practices described in this policy.
2. Information We Collect
Information you provide directly:
- Name, email address, phone number
- Shipping and billing address
- Party/event details you enter to customize an order (e.g., a child's first name, age, party date, theme preferences)
- Custom Request form submissions (event type, event date, guest count, description of your vision)
- Inspiration photos you upload for design customization or custom requests
- Optional photo of a child, if you choose to upload one for personalization. This photo may be incorporated into the final printed design (see Section 5, Photo Processing)
- Payment information: processed directly by Stripe; TBY does not store full payment card details on its own servers
Information collected automatically:
- Google Analytics is used on the Site to understand traffic and usage patterns.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your order, including generating your custom design
- Communicate with you about your order, custom request, or inquiries
- Improve our products, designs, and Site experience
- Send you updates about new themes or offers, where you've opted in (e.g., the newsletter signup)
4. Children's Information
The Site is not directed at children, and we do not knowingly collect personal information directly from children under 13. Party and event details involving a child (such as a first name or age) are provided by the parent or guardian placing the order. If you upload a photo of a child, you affirm that you are the parent or legal guardian of that child, or have obtained the parent/guardian's consent to upload the photo. This information is used solely to create the customer's ordered product and is not used to market to children.
5. Photo Processing
If you upload a photo (of yourself, your child, or otherwise) for design personalization, we process that image to incorporate it into your custom design.
- Storage: original and processed photos are stored securely as part of your order record.
- Retention: photos are retained for the same period described in Section 8 (Data Retention): 3 years from your last order or interaction, after which they are deleted or archived.
- Use: photos are used only to generate the design you ordered. They are not used for marketing, advertising, or any purpose beyond fulfilling your order without your explicit consent.
- We do not sell or share uploaded photos with third parties beyond what's necessary to manufacture your order (see Section 6).
6. Third-Party Service Providers
We share information with the following service providers, solely to operate the Site and fulfill orders:
- Stripe: payment processing
- Baserow: internal order, QA, and vendor tracking
- Render: website hosting
- Replicate (FLUX): AI-generated design imagery based on your theme/customization input
- Shipping carriers: to deliver your order
- Product vendors: fulfillment partners who produce and ship physical items included in your order
We do not sell your personal information to third parties.
7. Data Security
We take reasonable measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain order records, uploaded photos and inspiration images, and Custom Request submissions for as long as needed to fulfill your order, respond to customer support inquiries, and support reorders, and for a reasonable period afterward to meet our legal, tax, and accounting obligations. Draft assumption: 3 years from your last order or interaction, after which this information is deleted or archived in accordance with our retention schedule.
9. Your Rights and Choices
Depending on your location, you may have rights to access, correct, or delete your personal information, or to opt out of marketing communications. To exercise these rights, contact us using the information below.
10. Changes to This Policy
We may update, amend, or revise this Privacy Policy from time to time, at our discretion, to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated policy on this page with a revised effective date. Your continued use of the Site after any changes take effect constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
Themed By You LLC
Email: hello@themedbyyou.com